These general conditions exclusively govern all sales made through the website www.cultureafro.net/gb/ of Afroculture.
CULTURE AFRO reserves the right to adapt or modify at any time these terms and conditions. These are only applicable to products found on this site and individuals are commander, to the exclusion of all other conditions. If modified, it will be applied to each order the General Conditions of Sale in force at the date of order. Reproduction in whole or in part, is always subject to the authorization of the owners. However, hypertext links to the site are authorized without specific requests.
Article 1.1 Acceptance of Terms
The customer acknowledges having read, at the time of ordering, special conditions of sale stated on this screen and expressly accept them without reservation. These terms represent all obligations of the parties. No general or specific in documents sent or delivered by the customer will be incorporated herein, since these documents are inconsistent with these terms and conditions.
Article 2. Object
These terms and conditions aim to define the rights and obligations of parties under the online sale of goods and services offered by CULTURE AFRO to the client.
Article 3. Coming into force
At the date of signing the purchase order, the present general conditions come into force. These general conditions are concluded for the duration necessary for the provision of goods and services. The "double click" of the customer under the purchase order constitutes an electronic signature which, between parties, has the same value as a handwritten signature, by the law of 13 March 2000.
Article 4. Products
CULTURE AFRO presents on its website to sell products with the features necessary to allow compliance with Article L 111-1 of the Consumer Code, which provides for the possibility for the potential customer to know before taking command of the essential characteristics of products they wish to buy. The majority of products offered to its customers are valid only within the limits of available stocks. The photographs illustrating the products do not enter the contractual field. If errors occur, shall in no case, the responsibility for CULTURE AFRO can not be held.
Article 5. The orders
5-1 : Order Confirmation
The automatic registration systems are considered as proof of the nature, content and date of the order. CULTURE AFRO confirms the acceptance of its purchase order to the email address he has given.
5-2 : Order confirmation
CULTURE AFRO confirmed by way of email acceptance of the purchase order to the email address it will release within 24 hours and no later than at the time of delivery or failing that, to the address indicated by the customer in the order form.
5-3 : Proof of the transaction
The records stored in computer systems CULTURE AFRO within reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The filing of purchase orders and invoices is made on a reliable and durable can be produced as evidence.
Article 6. The prices
Prices are quoted in euros or $, £ CULTURE AFRO on the site, and speak only as of the date of mailing of the order by the customer. They do not include delivery charges, charged extra, and indicated before the validation of the order. Prices shown are excluding taxes (excluding taxes), "not applicable VAT art. 293 B of the CGI. Shipping charges are passed on to the final price of products in the online shop. Payment of the full price must be made when ordering. At no time, payments can not be considered as a deposit or installments.
Article 7. Payment methods
The customer pays his order by credit card or Paypal. The customer warrants CULTURE AFRO it has the required permission to use the payment method chosen by him, while validating the order. CULTURE AFRO reserves the right to suspend or cancel any order or delivery, whatever their nature and level of execution in case of refusal to authorize payment by credit card from certified financial institution or in case non-payment of any sum payable by the purchaser, or where payment incident. CULTURE AFRO specifically reserves the right to refuse delivery or to deliver an order from a customer who has not fully paid or a previous order or with whom a payment dispute is under administration . For payments by credit card, your contact information (credit card is encrypted using SSL (Secure Socket Layer) and never transmitted unencrypted over the network. CULTURE AFRO has no access to these details.
Article 8. Product Availability
The order will be prepared no later than within 72 hours from the date when the customer has settled his order. In case of unavailability of the product ordered, mainly because of our suppliers, the customer will be informed by email at the earliest and will have the opportunity to cancel the order. The customer then has the option of requesting either a refund of amounts paid within 30 days at the latest of their payment, or exchange the product. But in all cases, CULTURE AFRO strives to ship in 3-7 days all the controls in France and more than 7 to 15 days for overseas orders excluding public holidays or non-business.
Article 9. Methods of delivery
CULTURE AFROmakes every effort to ensure that your delivery happens in the best conditions and as quickly as possible. The ordered products are delivered to the address you indicated on the order in mainland France, overseas territories and abroad.
The invoices are sent on the email address provided during registration. The delivery time may vary from 3 to 5 days for France and 7 to more than 15 days accounted for the international filing the checkout .
You are responsible for checking the condition of the packaging of the goods and contents upon receipt of delivery. and report damage to the carrier on the delivery, as well CULTURE AFRO by email email@example.com, within a week.
Shipments and deliveries are made in different ways either :
_by a relay item. Ie, you can pick up your packages in a relay point near your home or work. We will send you an email describing the address and location of the relay points.
_by Colissimo with simple tracking, or monitoring and against signature in France.
_by Chronopost with tracking or monitoring and against signature.
_by Fedex, Chrono express ou Colissimo international with tracking for the European community, overseas territories and the United States or Canada. Warning: When you order from a Department overseas, your bill automatically switches HT (excluding tax). After arrival at destination, your package can be controlled by customs and you will be asked the settlement of VAT on the amount of your order. Same thing for those residents in the United States.
_Others UPS, DHL, Fedex for foreign as appropriate .
9.1 Delivery delay : it may, as in any expedition, there may be a delay of delivery or the product gets lost. In case of delay in delivery in relation to the date we've indicated in the mail from, we ask you to report the delay by sending us an email. We will then contact the Post Office or other agencies to start an investigation. An investigation can last up to 21 days from the start date thereof. If during this period, the product is found, it will be forwarded immediately to the delivery address when ordering. If however the product is not found after the 21 days of investigation, the Post Office or other agencies consider the package as lost.
It is only then that we can send you a replacement at our expense. If the ordered products were not available at that time, we will refund the amount of products affected by the loss of the carrier. Or if the products were still available, but had changed selling prices on the site, we would apply the new selling prices, either by paying the difference in this price difference. We disclaim any responsibility for the longer delivery times because of carrier, especially in case of loss of products or strike. CULTURE AFRO reserves the right to ship the package by other means and any other company that the Post, particularly if the Post strike. Exceeding the shipping delay may give rise to any cancellation of the order, with any reduction in the price paid by the buyer, and no payment of damages, since the customer comes within 30 working days after order confirmation.
Article 10 : Delivery problems due to carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken products) must be indicated on the delivery form of "handwritten reserves", accompanied by the signature of the customer. The customer must confirm this problem by sending the carrier within two working days of the date of delivery by mail with return receipt stating the said claims. The customer must contact us by going to the "Contact" or directly by email firstname.lastname@example.org.
Article 11 : Delivery errors - Defective Products
11-1 : The customer must make to ARO CULTURE same day delivery or later than the first business day after delivery, any claim of error of delivery or nonconformity of products in kind or in quality compared to entries on purchase order. Any claim made after this time will be rejected.
11-2 : The formulation of this claim with CULTURE AFRO may be made by logging on to our website in the Contact section, specifying in the reference of the order or directly by email email@example.com.
11-3 : Any claim not made in the rules defined above and on time will be taken into account and release the responsible CULTURE AFRO any client responsibility towards.
11-4 : Upon receipt of the claim, CULTURE AFRO assign a number of exchange of the product (s) concerned (s) and communicate by e-mail, fax or phone to the customer. The exchange of a product can take place only after the allocation to the customer of a number of exchange according to the approach outlined above.
11-5 : In case of error of delivery or exchange any product for exchange or refund must be returned in its original packaging within 30 days as a whole and in its original packaging. But before we ship the package, the customer must notify us of the pattern in the "Contact" or directly by email firstname.lastname@example.org. We will send you by email, address the point nearest relay for the return of the parcel. Warning: All damaged products, begun or opened will not be repeated. To be accepted, any return will be reported prior to Customer Service CULTURE AFRO. Advanced shipping by the customer will be reimbursed (on supporting documents and within the limit of the cost of a sending in Colissimo), except in cases where it would prove that the product does not match the declaration originally made by the customer in the right of return.
11-6 : In case of non-delivery to the wrong address entered by the customer when ordering, the merchandise return costs will be client.
Article 12 : Product Warranty
According to Article 4 of Decree No. 78-464 of March 24, 1978, the provisions of present can not deprive the customer of the legal guarantee which obliges the seller to guarantee against all consequences of latent defects of the thing sold .
Article 12-1 : Returns management or exchange of goods.
CULTURE AFROmay accept a commercial basis and in its sole discretion, return the item (s) is not suitable for the client and proceed either an exchange or a refund is to be, except for the actual port / packaging costs , minus your possible participation in these costs. All returns must be agreed in advance with our Customer Service by writing your pattern in the "Contact" or directly by email email@example.com. We will send the address by email from the point closest relays to return the parcel. The forwarding is at the expense and risk of the buyer. May be granted only products returned in their entirety, in their original packaging complete and intact and in perfect condition for resale. Any product that has been damaged or whose original packaging has been damaged, will be refunded or exchanged. In case of refund, CULTURE AFRO will make every effort to refund the customer within 30 days. The customer will then be refunded by crediting his bank account (secure transaction), paypal or money order to his name.
Article 12-2 : Right of retractation.
The website www.cultureafro.net is an online sales website for individuals. The right of withdrawal under the provisions of the Chatel law. The customer to a 14-day withdrawal period.
Article 13 : Title retention clause
The products remain the property until full payment CULTURE AFRO ordering. However after the delivery, the risks of the delivered goods are transferred to the customer.
Article 14 : Major strenght
Neither party will have failed in its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Be considered fortuitous event or force majeure any compelling facts or circumstances, outside parties, unpredictable, unpreventable, independent of the will of the parties and which can not be prevented by them, despite all the efforts reasonably possible. The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware. Both parties will then, within a month, unless unable due to force majeure, to examine the impact of the event and agree the conditions under which the contract will be continued. If the force majeure lasts more than three months, these terms may be terminated by the injured party. Explicitly, are considered as force majeure or unforeseeable circumstances beyond those usually retained by the jurisprudence of courts and tribunals French: blocking means of transportation or supplies, earthquakes, fires, storms, floods, lightning, stop telecommunication networks or difficulties specific to the external telecommunications networks to customers.
Article 15 : No partial validation
If one or more provisions of these terms are held to be invalid or declared as such under any law, regulation or following a final decision of a competent court, other provisions shall remain in full force and scope.
Article 16 : No renonciation
The failure of either party not to claim a breach by the other party to any obligations contained in these Terms shall be construed in the future as a waiver of the obligation in question.
Article 17 : Applicable law
These terms and conditions are subject to French law. This is so for the fund rules as to the rules of form. In case of dispute or claim, the customer will address our customer service by email or firstname.lastname@example.org the contact link to get an amicable solution. In a second time and in case of appeal, the client may file a complaint with the Tribunal de Commerce de Marseille (13). All problems on our site, must be explained to our customer service by email email@example.com find an amicable solution.
Article 18 : Data Protection
The information requested from the customer is necessary to process the order and may be provided to contractors CULTURE AFRO involved solely in the context of the execution of this command. The customer can write to CULTURE AFRO whose details are in the imprint or Conditions contained in the website, to oppose such disclosure or to exercise its rights of access, rectification against information concerning and contained in the files of CULTURE AFRO, as provided by the law of January 6, 1978.