Delivery and return

Delivery of your product

Article 9. Methods of delivery

Cultureafro  makes every effort to ensure that your delivery happens in the best conditions and as quickly as possible. The ordered products are delivered to the address you indicated on the order in mainland France, overseas territories and abroad.

The invoices are sent on the email address provided during registration. The delivery time may vary from 3 to 5 days for France and 7 to more than 15 days accounted for the international filing the checkout .

You are responsible for checking the condition of the packaging of the goods and contents upon receipt of delivery. and report damage to the carrier on the delivery, as well Cultureafro by email afroculturee@gmail.com, within a week.

Shipments and deliveries are made in different ways either :

_by a relay item. Ie, you can pick up your packages in a relay point near your home or work. We will send you an email describing the address and location of the relay points.

_by Colissimo with simple tracking, or monitoring and against signature in France.

_by Chronopost with tracking or monitoring and against signature.

_by Fedex, Chrono express ou Colissimo international with tracking for the European community, overseas territories and the United States or Canada. Warning: When you order from a Department overseas, your bill automatically switches HT (excluding tax). After arrival at destination, your package can be controlled by customs and you will be asked the settlement of VAT on the amount of your order. Same thing for those residents in the United States.

_Others UPS, DHL, Fedex for foreign as appropriate .

9.1 Delivery delay : it may, as in any expedition, there may be a delay of delivery or the product gets lost. In case of delay in delivery in relation to the date we've indicated in the mail from, we ask you to report the delay by sending us an email. We will then contact the Post Office or other agencies to start an investigation. An investigation can last up to 21 days from the start date thereof. If during this period, the product is found, it will be forwarded immediately to the delivery address when ordering. If however the product is not found after the 21 days of investigation, the Post Office or other agencies consider the package as lost.

It is only then that we can send you a replacement at our expense. If the ordered products were not available at that time, we will refund the amount of products affected by the loss of the carrier. Or if the products were still available, but had changed selling prices on the site, we would apply the new selling prices, either by paying the difference in this price difference. We disclaim any responsibility for the longer delivery times because of carrier, especially in case of loss of products or strike. Cultureafro reserves the right to ship the package by other means and any other company that the Post, particularly if the Post strike. Exceeding the shipping delay may give rise to any cancellation of the order, with any reduction in the price paid by the buyer, and no payment of damages, since the customer comes within 30 working days after order confirmation.

Article 10 : Delivery problems due to carrier

Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken products) must be indicated on the delivery form of "handwritten reserves", accompanied by the signature of the customer. The customer must confirm this problem by sending the carrier within two working days of the date of delivery by mail with return receipt stating the said claims. The customer must contact us by going to the "Contact" or directly by email afroculturee@gmail.com.

Article 11 : Delivery errors - Defective Products

11-1 : The customer must make to Cultureafro same day delivery or later than the first business day after delivery, any claim of error of delivery or nonconformity of products in kind or in quality compared to entries on purchase order. Any claim made after this time will be rejected.

11-2 : The formulation of this claim with Cultureafro may be made by logging on to our website in the Contact section, specifying in the reference of the order or directly by email afroculturee@gmail.com.

11-3 : Any claim not made in the rules defined above and on time will be taken into account and release the responsible Cultureafro any client responsibility towards.

11-4 : Upon receipt of the claim, Cultureafro assign a number of exchange of the product (s) concerned (s) and communicate by e-mail, fax or phone to the customer. The exchange of a product can take place only after the allocation to the customer of a number of exchange according to the approach outlined above.

11-5 : In case of error of delivery or exchange any product for exchange or refund must be returned in its original packaging within 30 days as a whole and in its original packaging. But before we ship the package, the customer must notify us of the pattern in the "Contact" or directly by email afroculturee@gmail.com. We will send you by email, address the point nearest relay for the return of the parcel. Warning: All damaged products, begun or opened will not be repeated. To be accepted, any return will be reported prior to Customer Service Cultureafro. Advanced shipping by the customer will be reimbursed (on supporting documents and within the limit of the cost of a sending in Colissimo), except in cases where it would prove that the product does not match the declaration originally made by the customer in the right of return.

11-6 : In case of non-delivery to the wrong address entered by the customer when ordering, the merchandise return costs will be client.

Article 12-1 : Returns management or exchange of goods.

Cultureafro may accept a commercial basis and in its sole discretion, return the item (s) is not suitable for the client and proceed either an exchange or a refund is to be, except for the actual port / packaging costs , minus your possible participation in these costs. All returns must be agreed in advance with our Customer Service by writing your pattern in the "Contact" or directly by email afroculturee@gmail.com. We will send the address by email from the point closest relays to return the parcel. The forwarding is at the expense and risk of the buyer. May be granted only products returned in their entirety, in their original packaging complete and intact and in perfect condition for resale. Any product that has been damaged or whose original packaging has been damaged, will be refunded or exchanged. In case of refund, Cultureafro will make every effort to refund the customer within 30 days. The customer will then be refunded by crediting his bank account (secure transaction), paypal or money order to his name.

Article 12-2 : Right of retractation.

The website www.cultureafro.net is an online sales website for individuals. The right of withdrawal under the provisions of the Chatel law. The customer to a 14-day withdrawal period.


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